Chatbots – also known as “conversational agents” – are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person.
At the heart of chatbot technology lies natural language processing or NLP, the same technology that forms the basis of the voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana
Chatbots may be most prevalent in the customer service industry, but that hasn’t stopped major media conglomerate Disney from using the technology to engage younger audiences, as it did with a chatbot that featured a character from the 2016 animated family crime caper, Zootopia.
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What Are Chatbots?
Chatbots – also known as “conversational agents”
are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person. There are two primary ways chatbots are offered to visitors: via web-based applications or standalone apps. Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by living, breathing human beings such as Tier-1 support operatives and customer satisfaction reps.